frequently asked questions

How do you prepare the vehicle?

From rolling off the production line the vehicle collection team guide the car through its final manufacturing sign off processes within the plant. Once complete we will progress the car through Jaguar Land Rover’s highest level of audit and preparation standards (the exact same process is applied to the Royal Household’s private fleet). During this process the car will go through PDI and retailer accessory fit before returning to the centre for its final audit. Once signed off the vehicle will be detailed to be placed in our bespoke reveal room ready for the client to collect.

Are we (sales executives) allowed to join the client on their experience?

Yes, you are more than welcome to accompany your client on their experience as long as they are happy for you to do so. Please just make us aware if you would like to accompany as we need to account for numbers etc. Do note that you may not be able to participate in the entire experience should the customer bring the maximum number of guests.

Who is responsible for ensuring the car is taxed & registered?

You (the retailer) are still responsible for doing this and are responsible for providing the correct documentation before we can allow the car to leave the factory grounds.

Are you able to apply paint protection to client's vehicle?

Yes, you will need to send this to us at the centre.

Do you provide the number plates and SIM cards for the client?

No, you are responsible for sending these items to us at the factory ahead of the client’s handover date.

Can you fit additional trackers to the vehicle?

Yes, but only through our approved supplier which we can put you in contact with when required.

How do we ensure the car is delivered to you and not the retailer?

Once you have made us aware that the client has requested to have an exclusive collection, we will then notify order control who will amend the final destination drop code to the team at Range Rover Studio.

Are you able to handover cars that have already been delivered to the retailer or are in a holding compound?

Yes, but at this point you are responsible for taking delivery of the car, preparing it ready for client collection and then return it to us at your own expense. We will still do our audit and give the vehicle a thorough detailing prior to the collection.

Can you fit the SVO Design Body Kit?

Yes, please contact us for more details.

How much does it cost?

The exclusive collection experience is complimentary to all clients who have purchased a Range Rover in the UK, all trim levels are included in that complimentary offer. For all Range Rover Sport models, the price of the handover experience is £1,000 + VAT. (Other Land Rover models may be considered at our discretion depending on the availability of the centre– please contact Range Rover Studio for more information).

How do we pay for the accessories?

Accessories will be charged back to you at the NIV + VAT price. The invoice will be raised by Jaguar Land Rover’s finance department and sent directly to the admin team at your retailer. Note that we do not charge for the PDI or fitment of accessories only the cost of the parts will be recorded on the invoice.

Do you charge us for the fuel that you supply?

Yes, the car will be fueled with the amount that you request. We will charge you accordingly within the same invoice for any required accessories.